Job Description - Collections Specialist with German - fixed term contract (24010414)
Job Description
Collections Specialist with German - fixed term contract - ( 24010414 )
Description
Job Summary The Collections Specialist manages the timely recovery of delinquent transaction exceptions and additional occasional losses due from MoneyGram partners worldwide. The Specialist works with a variety of internal teams (i.e. Settlement, Sales, Servicing, Treasury) whilst analyzing partner losses to develop creative recovery strategies which will accelerate recovery and retain the relationship with MoneyGram's partner. Additionally, they must recognize and report fraudulent activity when appropriate, and initiate professionally written correspondence.
The position is for a temporary contract of 10 months. Primary Responsibilities Consistently monitors assigned aged receivables taking appropriate and timely actions (i.e. restriction/credit holds) to resolve based upon established Collection and(or) Credit Policies.Provides quality documentation of correspondence with the partner (via i.e., telephone, SMS, emails & letters) as defined within Collection procedures in the appropriate systems. (i.e. Oracle OCO, Get Paid, OnBase)Correctly identifies the settlement transactions which make up the loss and can relay to partner.Consistently follows up on all payment arrangements when necessary – able and unable partners. Provides training to partner if necessary on timeliness of bank deposits ACH/ Sepa, as it relates to their settlement. Ensures partner receives any/all applicable trainings to establish a timely remit.Complies with all applicable internal procedural processes. Complies with all regulatory requirements – as applicable. Is responsible for timely completion of all daily activity.Completes all training projects as directed by the company and/or immediate management on a timely basis.Performs other duties as assigned, based upon department/management needs. Qualifications Education Minimum Requirement: High school or equivalent; BA/BS preferred.Fluent in English and German, Italian would be an asset.Experience 1-3 years of experience in credit, finance and banking area.Experience in customer service.Experience in account receivable and collections working knowledge of regulations within different countries would be an asset.Ability to work in fast paced and dynamic environments.Ability to be flexible and work across multiple levels of departments/teams.High level of accuracy and attention to detail.Proven communication, listening and organizational skills. #LI-AZ1
Qualifications
Primary Location Primary Location : Italy-IT-Rome-Rome
Work Locations Work Locations : IT_Corp_Rome_Via Laurentina Via Laurentina, no. 449/451 Via del Serafico 77/89/91 Rome
At MoneyGram, we celebrate the inclusivity and diversity of our employees. We're committed to promoting a respectful workplace where every applicant gets an equal opportunity to work at MoneyGram. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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