Collection Specialist (Fluency In Italian) - Pagegroup

As member of the Cash Collection Team, - the main Page Group Continental Europe country: Manage collection activities for the assigned country, business, region or office customer portfolio Contact and follow-up daily your customers by phone calls or e-mails Understand the whole OTC process for a better dispute management Understand the legal and contractual recruitment scope Coordinate with the Billing Teams to solve invoice related disputes Collaborate with the Sales Team in negotiations with customers Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching Give and keep visibility to the Sales Team on their portfolio's Collection status Prepare the litigation file for Legal procedures Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts Fluent and professional English, native or bilingual level of Italian and Spanish Previous experience in the role highly desirable Dynamic, organized with a methodical approach Good negotiation and communication skills (spoken and written) Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes) Customer focus Ability to work under pressure to attain company objectives and Cash Collection KPIs Experience in a multinational environment (+40 nationalities in the SSC) Competitive compensation and benefits package in Barcelona, various well-being activity options Collection Specialist with fluency in Italian & Spanish (maternity cover)