With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Data Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This person will be a trusted advisor for customers attempting to secure their entire data estates against internal and external data risk. Microsoft Purview's integrated Data Security services support customers holistically securing data by Protecting Sensitive Data using data classification, sensitivity labelling and encryption policies. You will be managing Insider Risks using machine learning detection controls and indicators, adaptive protection to dynamically enforce controls and advanced privacy controls. You will be responsible for preventing Data Loss using built in exfiltration policies for Microsoft 365 apps, services and endpoints.
This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer Centricity Drive positive Customer Satisfaction & become a trusted advisor.Provide feedback & insights from customers and partners.Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.Land an end-to-end value prop for Data Security which spans the breadth of understanding regulations, Business Information Security Policies and connecting into the Microsoft Purview Platform, translation business into technical architecture, design and hands-on support towards implementation.Business Impact Position and deliver solutions that drive Data Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to Microsoft best practices & using repeatable Intellectual Property.Accelerate Business Value of overall Data Security adoption by improving information security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment of data security functionalities.Technical Leadership Align individual skilling to team/area demands & Customer Success goals.Share expertise, contribute to Intellectual Property creation & re-use to accelerate customer outcomes.Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.Collaborate and orchestrate with other Cloud Solution Architects and Microsoft stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Data Security platform.Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND relevant experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting.OR equivalent experience.The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers.The ability to build trusted advisor status and deep relationships across stakeholders through an understanding of customer needs and technologies.Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to
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