With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Data Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This person will be a trusted advisor for customers attempting to secure their entire data estates against internal and external data risk. Microsoft Purview's integrated Data Security services support customers holistically securing data by protecting sensitive data using data classification, sensitivity labeling and encryption policies. You will be managing insider risks using machine learning detection controls and indicators, adaptive protection to dynamically enforce controls and advanced privacy controls. You will be responsible for preventing data loss using built-in exfiltration policies for Microsoft 365 apps, services, and endpoints.
This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Responsibilities Customer Centricity
Drive positive customer satisfaction & become a trusted advisor.Customer/Partner Insights
Provide feedback & insights from customers and partners. Be the voice of the customer to share insights and best practices, connect with global security teams at Microsoft, engineering and product teams to remove blockers and influence the solution roadmap.Business Impact
Position and deliver solutions that drive Data Security product usage and develop opportunities to drive customer success business results & help customers get value from their Microsoft investments.Technical Leadership
Learn it all – align individual skilling to team/area demands & customer success goals. Share expertise, contribute to intellectual property creation & re-use to accelerate customer outcomes. Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting.Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers.Trusted Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders.Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to 'read the room.' Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.
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