As a Client Support Representative, you will be a part of Support and Services Competence Area and you will be the first point of contact for our clients, providing assistance and troubleshooting issues related to our proprietary solutions. You will work closely with both clients and internal teams to resolve issues efficiently and ensure that the systems we deliver are running smoothly. You will work in a dynamic and international team with a client orientation attitude.
ROLE AND RESPONSIBILITIES:Giving advice on the correct use/configuration of the applications developed by TrueblueEscalate complex issues to second-level support or specialized teams when necessary.Track and document client inquiries, issues, and resolutions in the support system.Receiving, analysing and managing client-requested enhancements.Stay up-to-date with product updates and new features to provide accurate support.Ensure timely resolution of issues to maintain client satisfaction and collaborate with Client Service Manager to monitor and analyze services delivered.REQUIREMENTS:The ideal candidate has the following characteristics: Bachelor Degree or EquivalentAdvisory and problem solving skillsExcellent communication and relational skills (client-facing and internal)Willingness to work in cross-functional teams in complex engagements, delivering high-quality outcomes in short timeframesExperienced in client support activities and management in the consulting and post-sales fieldExperience in teamworkAutonomy in the organization of work according to prioritiesOrientation to individual and team resultsAbility to analyze and understand requests and assigned activitiesCommunication, management and information sharing skillsUse of computer tools, such as: PC/iPad/tablet, Microsoft Office suiteKnowledge of English at C1 levelTHE FOLLOWING WOULD BE AN ADVANTAGE:Knowledge of a further foreign language among German, French and SpanishFamiliarity in Incident management practices (ex. ITIL)Good knowledge of Microsoft Office Excel and PowerPoint.Confidence in organizing and presenting workshops and meetingsAvailability to travel in Italy and abroad if requiredWhat we offer:Competitive salary and benefits package.
Workplace: Verona or Milan.
Smartworking (hybrid approach).
Training on our proprietary solutions and ongoing professional development.
A collaborative and innovative work environment in a growing IT company. The chance to work with a diverse and talented team.
Opportunities for career advancement within the support team or other areas of the company.
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