Within our Client Service team, we're currently looking for a Client Service Specialist who will be fully dedicated to a portfolio of our Pharma clients.
The Client Service Specialist will have the responsibility for supporting clients in analyzing IQVIA property data and ensures they obtain maximum value from IQVIA products and services. Will also answer client queries and collaborate with the Sales team to best support the clients. Provides in-depth training in databases and products and assists the sales team in preparing quotations.
RESPONSIBILITIES Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues including pre-analysis of data query and cooperation with Data Integrity team in finalizing the resolution feedback to the client. Manage queries raised by client using in-depth understanding of the client and IQVIA property data to ensure that full and timely response is provided (also with support from other functions' teams) using company tools (QMS/CSM) and respecting contractual SLA. Transfers client requests for database modification to the Delivery Team and ensures proper execution. Responsible for maintaining and growing revenue from existing and new services. Supporting the team lead on driving and implementing specific initiatives. Support Sales team in the definition of quotations. Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality. Provides training to clients and support to team for client service meetings at customer sites. Produces ad-hoc studies and presentations on demand. KNOWLEDGE, SKILLS AND ABILITIES MSc with strong interest in data analysis Knowledge of pharmaceutical and healthcare market will be a plus. Attention to details and respect of deadlines Excellent Microsoft Office Skills Ability to manage various projects simultaneously and in line with priorities. Strong communication, good interpersonal attitude, establishes empathy with clients Proficiency in English. Ability to work on a team and to interact with other functions. What we offer: Career Development opportunities: at IQVIA, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement processes, Mentoring program, Diversity & Inclusion initiatives and much more! Competitive Benefits: You can invest in you and your family's well-being applying to the Employee Assistance Program, you will have an interesting Insurance Plan and 20% discount on your public transportation annual subscription. You can use a flexible benefits budget for a wide selection of services (wellness, culture, education, etc). Apply and find out more! Flexibility: You have flexible working conditions, we trust our employees and we believe that we can perform our job in a smart/agile way, but you can rely also on a modern and sustainable office (LEED Platinum certified!) where you can meet other colleagues, collaborate, innovate and have fun! Unparalleled opportunity to play an active role in helping create a healthier world. Our work is important. It's challenging. Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes. Together, we help customers drive healthcare forward. Join IQVIA and see where your skills can take you. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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