Client services and support analyst - Rome Autore annuncio: Michael Page International
Zona lavoro: Roma
Data pubblicazione: 26 ottobre 2024
On behalf of Euronext Clearing, we are looking for a Client services & Support analyst based in ROME.
Provide advice and ongoing support for all operational queries to Euronext market professionals. Client services operations manage incidents and deliver excellent and cost-efficient operational services to ensure customer satisfaction, risk management, and compliance.
Key Responsibilities Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues accurately and timely. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks. Contribute to operation enhancement projects, review specifications, and create terms of reference on upcoming products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients. Requisiti Financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base. Prior relevant Client Services experience. Strong analytical and organizational skills with a problem-solving attitude. Experience with project management and ability to monitor. Strong verbal communication skills both internally and externally.
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