General information Entity The Indosuez Wealth Management Group is the global Wealth Management brand of Crédit Agricole's Group, the 10th bank in the world by size of assets (the banker 2022). Following the acquisition of Degroof Petercam, leading Belgian bank, the Indosuez Wealth Management Group joins the Top 10 players in the wealth management sector in Europe, managing more than 200 billion euros in assets. Shaped by over 145 years of experience, the Indosuez Wealth Management Group supports large private clients, families, entrepreneurs and professional investors around the world by proposing them a continuum of services and offers integrating Advice & Financing, Investment Solutions, Fund servicing & Technological and banking solutions. The Indosuez Wealth Management Group owns the majority of Azqore, a company providing a complete and integrated technological solution as well as banking operations services to wealth management players. The Indosuez Wealth Management Group stands out for its dimension both human and international, with 4500 employees working in 16 different territories of the world: Europe, Asia Pacific, Middle East and North America.
Reference 2024-84919
Publication date 10/01/2024
Position description Business type Types of Jobs - Sales / Customer Service
Job title Client Service Officer M/F
Contract type Permanent Contract
Expected start date 01/02/2024
Management position No
Job summary The main mission is to provide administrative and operational support to our Wealth Managers in managing HNWI and UHNWI clients. The main activities carried out by the resource are listed below:
Provide administrative support including handling telephone calls, managing e-mails and mail Support Wealth Managers in the preparation of client meetings (i.e. missing documents to ensure compliance of client file, portfolio situation, reports and/or sales documentation, documentation needed for account opening) Respond promptly to client queries regarding the history of the client's account and/or regarding any information that can be consulted in the bank's internal system and/or on the various financial instruments, with a constant concern for quality and personal service Enter account opening and/or closing operations into the system Ensure the correct and efficient execution of instructions received from clients and/or WMs (cash, securities, foreign exchange, deposit operations, etc.) Follow up on the settlement of transactions Ensure the daily monitoring of client accounts and inform the Wealth Manager of any particular event Prepare standard or customised reports for clients with the approval of the Wealth Manager Check all listings as part of the internal control system (debit balances, deposits, previous day's transactions, overruns, credit reviews) Participate in the preparation of credit application and periodic reviews of credit dossier Perform KYC processes and regularly check the compliance of client files with the regulations and procedures in force (KYC, AML) The role involves extensive telephone contact with clients, the development of commercial support relationships with them and the careful administration of their activities with Indosuez. The position is also characterised by constant contact with the central teams of the parent company (in Luxembourg).
Supplementary Information About Indosuez:
https://www.linkedin.com/company/indosuez-wealth-management/about/
"CA Indosuez Wealth (Europe), Italy Branch" is the Italian branch of CA Indosuez Wealth (Europe) S.A. , with offices based in Milano, Torino, Padova and Roma.
Position location Geographical area Europe, Italy, Lombardy, Milan
City MILANO
Candidate criteria Minimal education level Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality A bachelor's degree in economics, finance or management will be considered a plus
Level of minimal experience 3-5 years
Experience A previous experience in the Private Banking / Wealth Management sector will be considered a plus. Good knowledge of the different types of operations (cash, securities, foreign exchange, credit, etc.). Good knowledge of anti-money laundering rules and related procedures (AML/KYC)
Required skills Confidentiality Good communication and interpersonal skills Proactive approach Teamwork attitude Accuracy Sense of responsibility Technical skills required Good knowledge of MS Office (Word, Excel, Outlook)
Languages Italian mothertongue, English fluent, French is desirable
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