Client Connectivity Analyst - Milan

Client Connectivity Analyst - Milan Multinational responsible for the management of the Italian financial markets is looking for a Client Connectivity Analyst in Milan.
The Client Connectivity Analyst reports to the Head of Connectivity Services and:
supports the provision of connectivity services (helping the team within the product life cycle);
interacts with other divisions/departments/teams to ensure customer satisfaction;
supports the team in designing or improving processes and procedures;
supports the team in reaching the ISO 27001/20000 and 22301 certifications for Connectivity Services;
supports the team to reach the revenues budget.
Minimum Requirements:
Master's Degree preferably in Telecommunications or Electronics Engineering or related topics/equivalent experience;
At least 2 years of work experience in information technology with a focus, possibly, on connectivity services (experience with carriers and/or connectivity providers and/or datacenters is considered a plus);
Experience in processes/procedures review;
Knowledge of ISO 27001/20000 and 22301 certification would be highly appreciated;
Fluency in both spoken and written English;
Strong organizational and analytical skills;
Good knowledge of Microsoft Office Package (Word, PowerPoint, Excel).

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