Engaging directly with clients through every channel and touch point, involving them, understanding their expectations even when unspoken and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that Moncler strives to develop with its community to never stop surprising it.
Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.
Our goal is that Moncler's social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.
We are looking for a full-time Client Advisor to complete the team in our Store in Roma.
The Client Advisor, with impeccable presentation and natural elegance, will guide each client across the brand's values and heritage, gaining a strong understanding of the client and their needs and building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results while contributing to the team targets as well.
ACTIVITIES: Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales, and clienteling activities, providing a warm and welcoming environment;Achieves excellent selling performances and results;Implements and maintains Company's Visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;Actively cooperates during preparation and execution of inventories;Works with the team effectively and enthusiastically, conveying energy and motivation, being a reliable partner.
MAIN QUALIFICATIONS: Previous experience in sales roles; experience in structured Fashion Luxury / Retail Companies is a plus;Previous international experience both in professional and non-professional contexts;Passionate about Retail, client-oriented, and with a commercial mindset;Excellent understanding of the luxury sector and product sensitivity;Strong interpersonal skills;Willingness to evolve in the organization; willingness to relocate is a plus;Fluency in English; proficiency in another language is considered a plus.
Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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