Client Advisor - Porto Cervo - Summer Season 2025As a Prada Client Advisor, you will guarantee an extraordinary and memorable luxury customer experience, placing the clients at the center, discovering their needs and expectations, and fostering meaningful relationships while serving as a Brand Ambassador.
You will convey and promote the Brand philosophy and values to the final clients, guiding them into the world of the Prada Brand.
You will hold yourself accountable to achieve your individual and store sales targets, acting as a proactive player in ensuring the best service and responding to customer needs, both in-store and on the e-commerce channel.
RESPONSIBILITIES Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the "client journey ceremony."Exceed individual sales targets and maximize your own sales performance, contributing to the success of the entire store.Exceed KPI goals, ensuring the highest quality of sales and customer service.Demonstrate excellent knowledge of the products as well as Prada / Miu Miu history, culture, and DNA.Capture customer data into the Company CRM to connect with clients, maintain and develop relationships, and offer a personalized approach.Follow up with clients using CRM tools to strengthen long-term relationships.Host and conduct appointments either in person or leveraging technology for virtual appointments.Embrace and promote the Omni Channel mindset.Build and maintain extensive knowledge of the luxury fashion world by staying informed on fashion trends and competitors to discuss them with clients and provide advice.Take ownership of resolving client complaints, liaising with the line manager and Client Service team when necessary.Operate with the highest level of care and respect for the products.Utilize Company digital tools actively to offer a complete and integrated luxury experience.Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room.Act in compliance with Company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and all main reporting activities requested by head office.Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.KNOWLEDGE AND SKILLS Passion for human relations and salesProblem-solving, curiosity, and interest in luxury/fashion, art, and designExperience in building long-lasting relationships with clientsAble to work in a team as well as independentlyExcellent communication and interpersonal skillsPassion and knowledge of the managed product categoryEnglish is a must; other languages are a plusSeniority LevelMid-Senior level
Employment TypeFull-time
Job FunctionOther
IndustriesRetail Luxury Goods and Jewelry
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