**Claims Specialist Casualty**
Milan, Italy
As part of the AXA XL Italy branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.
Our experienced Claims professionals use their specialized expertise to handle even the most complex claims.
As Claims Specialist you will play a critical role in AXA XL's claims team, handling a wide variety of Casualty claims.
Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate with Underwriting and Operations teams.
Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
We are looking for someone who is willing to grow in his/her professional path within an environment that fosters collaboration, customer service and colleagues' development, focusing on excellence and creating a culture of continuous improvement.
This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.
**DISCOVER**your opportunity**
What will your essential responsibilities include?
- Manage and resolve claims.
- Work closely with manager and fellow Claims Specialists/Adjusters to drive files to resolution and interact and collaborate with the Underwriting team.
- Manage assigned claims while setting and implementing the case strategy for these claims under the direction of the Claims management and in accordance with the guidelines and procedures in place.
- Develop and leverage the quality of service by loyally adhering to the AXA culture (availability, reliability and attentiveness) and the Group's values
- Assist Underwriters with policy review and draft initiatives
- Participate in external marketing and business development activities to establish claims' value and service proposition
- Receive mentoring and coaching from experienced Claims Specialists/Adjusters
You will report to First Party Claims Team Lead, Italy
**SHARE your talent**
We're looking for someone who has these abilities and skills:
- Some years of experience in handling Casualty claims and managing preventive actions (specialized knowledge to handle other LoBs claims is also a plus)
- Communicate and work in Italian and English
- Manage complex claims coordinating the different contributors on a multi device mode to come up with adapted solutions.
- Detect Fraud: Analyze fraud and put in place mitigation plans in all respect of customer privacy; conduct investigation analysis.
- Negotiation skills: Understands stakeholders needs and concerns and identifies points of agreement.
Efficiently manage interactions with other parties involved.
Explores different alternatives and influence the other parties to reach an agreement with positive outcomes for all.
- Stakeholder management: Cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties.
- Customer centricity: Place the customer at the centre of all decisions and actions.
Understand customer needs, use empathic listening and formulate customized advices and solutions.
Act as a brand ambassador.
- Collaborative working: Excel at cooperating with multiple contributors in different locations, to achieve collective goals, in virtual or non-virtual environments, without being afraid to express disagreement.
Break silos, facilitate transversal / cross function collaboration, create trust.
Accept responsibility for his/her individual actions and share responsibility as team member.
- Digital agility: Know how to operate with the dataflow provided by these tools and media to extract relevant information and make decisions.
**FIND your future**
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.
For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How?
By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
**Inclusion & Diversity**
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success.
That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and creat