Deutsche Post DHL (DPDHL) the logistics provider of the world with over 570,000 employees in more than 220 countries and territories.
We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People.
Improving Lives.
We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs.
We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group.
If this is something that interest you, then read on:
**Your tasks will be**:
- Autonomously analyzes and processes simple marine claims based on law and / or contractually agreed Terms & Conditions in assigned specialty area by gathering and recording information and needed documentation related to claims and/or losses.
- Communicates effectively and maintains professional relationships with colleagues, internal customers, clients, external counsel and management.
- Ensure that databases are maintained with the appropriate claims information / record.
- Ability to recognize and escalate claims where the standard process can negatively impact DPDHL.
- Analyze, prepare and execute recovery actions against sub-contractors, third parties, etc., where appropriate in order to minimize the P&L impact from claims for DHL as much as possible.
- Makes recommendations to management on modification to policy documents and contractual terms to limit losses.
- Creates letters and correspondence as required by assigned specialty area.
**Your Profile should look like**:
- 1+ year of experience in Claims handling or customer service.
- Administrative knowledge required.
- Strong Business Partner & customer service focus.
- Efficient verbal and written communication skills.
- Ability to pay attention to details and ensure accurate data input.
- Ability to work in a team oriented environment.
- Ability to meet or exceed performance competencies.
- Strong IT skills (Windows Office tools).
- Fluent in English and knowledge of litigation processes and dynamics would be an advantage.
**We offer**:
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits