The Customer Engagement Platform (CEP) is facing a strong need of increasing the team performance built on KPIs that drives the activities on the Field Teams.
In this perspective we are looking for a profile string in analytics and critical data reading to deliver guidelines on how to improve the key metrics.
This role will be working from the Rome HQ office.
Why Patients Need You The CEP is responsible from key Pfizer brands and is working continuously to improve public health and patient outcomes.
You will support the Field team and CEP lead with administrative and operational responsibilities required for internal meetings, financial management, travel/expense management, in full respect of Pfizer processes and procedures & systems (MAPP, ARIBA, Easygip)
Moreover, CEP needs an accurate analysis of the main KPIs with the aim to improve Field activities in line with the company requirements
Key Experience Offer of this Role Relationship management: constructive and productive internal and cross functional relationships within Pfizer to facilitate team working and ensure better patient outcomes.
Partnership: strong service mindset and partnership approach with willingness to go the extra mile to support and solve critical issues for colleagues, business, customers and patients in own domain of work
Contribute to make Pfizer an amazing place to work, embracing Pfizer values – Courage, Equity, Excellence and Joy
Primary Responsibilities Support Field teams and facilitate all administrative steps required for projects.
When needed rive MAPP process of supplier analysis and validation in terms of compliance (FQE, DDQ, VAF), contract preparation & approval.
Process financial administrative information and documents (e.g. invoices, expense claims, PO payments in line with company procedure), supporting Field team to manage budgets.
Become an expert and a reference within the team for Pfizer processes and policies.
Provide KPIs analysis and support critical data reading to deliver guidelines on how to improve the key metrics.
Support the connections with local and global Customer Excellence Teams.
Guarantee compliance processes within the Team for all activities being aligned with Compliance Team and Congresses and Events Team
Provide project management support for internal meetings and POA cycle meetings (booking travel arrangements, providing for logistics and related organizational aspects) working in collaboration with local XFT and external agencies.
Expense management and travel arrangement support to CEP lead
Plan, organize and prioritize daily workload to meet deadlines, and proactively plan ahead to meet upcoming deadlines and avoid bottlenecks
Regularly participate in and lead in problem solving and ad hoc projects to assist the effectiveness of the team as well as to guarantee compliance
Ensure high standards of Compliance to norms, policies, and procedures. Ensure commercial operations and ways of working embed full compliance and integrity
Member of the commercial leadership team, XFT and regular meetings
Main points of contact: CEP Lead, Field Leads
What You Offer Strong Analytics
Proactive approach
Team Coordination
Logistics organization
Compliance
High energy and enthusiasm and willingness to find solutions to potential gaps of knowledge of self & team, as well as bridge diversity
Purpose Breakthroughs that change patients' lives... At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Let's start the conversation!
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
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