Basic FunctionProvide technical support to existing and potential catalyst customers in Europe and in the AFMEI region, especially in India.Roles & Responsibilities• Ensure all customer technical questions or claims are satisfactorily answered, including all issues regarding catalyst safe handling, use or performance.
• Ensure the continuity of catalyst business at licensees after the start-up of new plants.
In order to maintain the catalyst business, technical support for the correct catalyst implementation must be provided and troubleshooting of catalyst related issues granted.
In collaboration with Technology Transfer department, provide the required technical support to LYB licensees having Technical Service Agreement.• Ensure the success of new PP and PE catalyst trials and determine the necessary resources/technical information and/or training to support the customers in order to make the trials a success.
In order to maintain and grow the catalyst business, new and improved catalysts must be offered and successfully demonstrated to customers.
Customer needs must be identified and properly matched with the appropriate catalyst.
When necessary, modifications to the catalyst itself, or its use, must be proposed to ensure key performance criteria are met.
• Provide technical liaison between catalyst customers and other LYB departments, in particular Technology Business and R&D.
The Catalyst Technical Service Representative has intimate knowledge regarding customer requirements as well as Technology capabilities, and is in a unique position to bridge these two groups to ensure "market pull" is properly influencing Technology programs.• Collect information on competitors' catalysts, performance and price through site visits and discussions with customers.
This information is critical to the successful development of our business strategies.• Maintain regular contact with customers and react proactively in the case customer catalyst concerns might arise.Min.
QualificationsEducation: • Master's degree in Chemical Engineering, Chemistry or equivalent.Work Experience: • Minimum 5 years experience in the area of polyolefin catalysts or process technologies.
Languages: • Fluency in English Critical Behaviors and Skills• Leadership: demonstrated ability to motivate people toward common goals and objectives; looks for new opportunities and innovations; makes the distinction between personal, employee and company interests; has an overview of relevant processes and a desire to see them concluded successfully.• Is driven by personal vision; has been exposed to customs and practices beyond his/her own culture; motivates and inspires others; is able to exert influence through persuasion, personal credibility and convincing arguments; has the ability to perform in a decision making process, both strategically and tactically.• Getting Results and Added Value Focus: The capability of meeting challenging objectives in an efficient and effective way.
Contributing to the goals and the profitability of the company by getting the right things done in the right time against the lowest possible costs.
Actively seeking business opportunities that provide the Company with a high added value.• Openness and Willingness to Learn: The aptitude to actively explore new ideas that can enhance performance, taking in new knowledge as he/she goes.
This can only occur when the individual maintains an open attitude in all respects, removing any barriers to learning and development.
Essential is an eagerness to discover the unknown while not being afraid to challenge long standing beliefs, even if this means going against the crowd.• Adaptability and Facilitating Change: the ability to become comfortable in new circumstances as fast as necessary; constructively discussing the need and manner of change, supporting decisions taken.• Communications skills: can effectively work with senior managers from diverse cultural backgrounds seeking input and involvement of others in matters requiring wide support; builds consensus around complex issues; and communicates messages in a clear way that does not leave room for ambiguous interpretation.• Teamwork Attitude: the willingness to strive together to realize solutions in a challenging team setting; looking for the common interest; aspiring to reach answers to problems and solutions driven by the company's interests.
• Problem identification.
Is able to break down problems into their constituent parts and identify the key issue.• Knowledge of LYB and third party catalysts, processes and product portfolio and of the correlations among catalyst, process and products.• Knowledge of LYB supports/catalysts manufacturing processes as well as of catalyst and licensing business.• Translate plans quickly into action, complete jobs on time and ensure that projects keep to a fixed schedule.• Customer oriented.
Ensures functional activities are customer focused / oriented and is a good communicator.• Networking skills.
Establishes wide network of contacts.• Is informative.
Proactively strives to keep all relevant parties informed of progress, etc.• Sets priorities and schedules.
Constantly adjusts priorities, amending schedules as necessary.• Self-reliant.
Works independently.
Does not need close supervision.• Has professional credibility.
Is seen as knowledgeable and as an authority in their specialized field.• Continuously improves technical knowledge.
Updates and approves functional technical knowledge.
• Efficient.
Recognizes and uses the most appropriate resources, .
money \ equipment \ techniques to increase efficiency.• Is conscientious.
Honors commitments and is dependable and reliable.
CompetenciesBuild PartnershipsDeliver ResultsDrive InnovationGrow CapabilitiesPromote InclusionMotivational/Cultural FitTechnical Skills
