AziendaA leading multinational company in the field of automation and robotics is looking for IT support based in Italy that will have to follow users both in Modena and Milan.OffertaThe ICT Supporter delivers IT services according to the service catalogue and provides technical support and assistance to internal employees using computer hardware, standard desktop applications, and software applications.
The ICT Supporter will troubleshoot and conduct problem determination to identify a problem source and resolution and works closely with the different support teams.
This position will be based in Modena, and he/she will need to travel to Milan on a monthly basis:First level support (on-location and/or via remote support)Installation, maintenance, and administration of PCs, notebooks, and mobile devicesInstallation, maintenance, and administration of peripheralsResponsible for proper cabling, patching, and mounting of servers and network components.Handles identity and access management.Acceptance and resolving of hardware and software problems with the user via the central ticket tool.Dealing with questions and proposed changes of the users via the central incident management toolSeek necessary alternativesForward fault messages and questions to responsible place (2nd Support or further Support)Document the settlement of the central knowledge database.Cooperation in ICT ProjectsSupport in case of security, networks, or server problemsProvide an extensive IT induction to new starters.Provide basic user training - Windows, E-Mail, Office 365, Telephone, etc.Practice asset management for IT hardware, software, and equipment.Chase leavers' equipment including telephones, laptops, and other equipment.Competenze ed esperienzaA proven IT know-how with IT-Support experienceExperience with global service desk organizations and processes would be helpful.Understands the ITIL Framework or is willing to attend trainingGood knowledge of current Microsoft products (Windows, Office, Outlook, Teams, etc.)
as well as working environment (Workstation, notebook, printer, monitor, mobile devices, etc).English language skillsStructured cabling fundamentalsNetwork principles including IP addressing and routingMicrosoft AD user management and access controlWillingness to provide support and presence at both offices (Modena/Milan)Completa l'offertaOttima opportunità di carriera.
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