The Customer Fulfillment Coordinator II is an integral part of the Quote to Invoice process.
They are responsible for the maintenance of all system Contracts throughout the life cycle of the deal, including contract changes, price indexing, prolongations, and termination.
In addition, they manage regular contract billing and exception reporting.
Manage Contracts during their lifecycle Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.
Ensuring the accurate and timely invoicing of revenue.
Ensuring the customer has a consistent and positive experience of Canon for the duration of their contracts.
Manage Billing Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data.
Provide billing data where appropriate.
Manage exception reports.
Manage Contract & iBase Changes Validate contract change requests.
Oversee automated and conduct relevant manual changes.
Execute mass updates when applicable.
Send requests for PO renewals.
Proactively resolve customer queries, looking for causes not just the symptoms.
Prepare and send credits and debits.
Change trial contract end dates.
Dispute handling.
Ensures correct and timely completion of disputes in order to realize customer satisfaction.
Acts within the SOX rules.
Manage Contract Lifecycle processes Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions.
Manage Terminations.
Obtain end meter readings if applicable.
Terminate contracts and inform relevant parties.
Required Skills Analytical Skills.
Good level of proficiency with Microsoft Office tools.
Good English.
Job Details Contratto di lavoro: Tempo pieno, Tempo indeterminato Retribuzione: €28.000,00 - €35.000,00 all'anno Benefits: Assicurazione sanitaria Buoni pasto Cellulare aziendale Computer aziendale Convenzioni aziendali Corsi di lingua offerti Distributori automatici di snack e bevande Lavoro da casa Orario flessibile Parcheggio libero Sconti sui prodotti o servizi dell'azienda Supporto allo sviluppo professionale Availability: Dal lunedì al venerdì No weekend Supplementary Salary: Premio di produzione Quattordicesima Tredicesima Experience: impiegato/a back office commerciale: 4 anni (Obbligatorio) Language: Inglese (Preferenziale) Italiano (Obbligatorio) #J-18808-Ljbffr