**Responsibilities**
The Store Manager is accountable for achieving the store sales, profit and service goals while providing a business environment that supports an outstanding experience for clients and associates, in line with Cassina's Retail Excellence vision. He/She ensures the continuous and efficient operation of the store while providing leadership and guidance to all store associates.
**Main activities**
- Strive to achieve sales targets by fostering positive tension within yourself and the team;
- Act as the primary point of contact for clients, nurturing strong relationships and addressing their needs promptly and effectively;
- Develop new business relationships and identify business opportunities;
- Provide excellent client service;
- Ensure the product display and visual merchandising is to the highest and prescribed standards;
- Guarantee that the store provides best in class luxury experience and outstanding level of hospitality;
- Support and attend all relevant business events and activities;
- Optimize store performance;
- Collaborate with the Corporate Marketing Department to identify and implement initiatives to increase store traffic;
- Identify and suggest actions to further expand the company database through client data registration and profiling;
- Ensure real-time reporting to Headquarter by guaranteeing the use of the company information system and other reporting/CRM tools, providing all relevant information regarding sales quotes, leads, client visits;
- Provide regular Sales forecasts;
- Use the company's KPI monitoring tools to do regular Business Reviews with the Store Team, providing continuous feed-back to team aimed to improve Conversion Rates and overall Sales Performance;
- Inspire and motivate staff to exceed sales and service goals in a positive environment;
- Plan of store staff coverage schedule;
- Assist the training of new sales staff in order to ensure a high standard of client service and product knowledge;
- Assure all administration, reporting and financial management is of the highest order.
**Experience and Education**:
- Bachelor's degree (Design or Architecture preferred);
- Min 10 years in experience in high-end furniture sales;
- Min 5 years in experience in the role;
- Excellent computer skills (Microsoft Outlook, Word, Excel);
- Proven Sales history.
**Technical and Soft skills**:
- Excellent customer relations skills;
- Good knowledge in Sales Forecasting and Sales Pipeline Management;
- Good knowledge in Cost Management and understanding of P&L;
- Oriented and proactive approach to achieving the goals;
- Organizational & problem solving skills;
- Ability to motivate, manage and engage staff members;
- Ability to manage time and prioritize work;
- Charismatic, influential, able to impress and attract clients;
- Excellent interpersonal and communication skills-verbal and written.
**Work location**: Milan Design District
Our company is an equal opportunity employer.