Cash Collections Specialist (Temp. Contract) - Pagegroup Ssc

Contact and follow-up daily your customers by phone calls or e-mails Record the Collection activity and invoices statuses changes in the dedicated Collection tool Understand the whole Order To Cash (OTC) process for a better dispute management Understand the legal and contractual recruitment scope Coordinate with the Billing Teams to solve invoice related disputes Collaborate with the Sales Team in negotiations with customers Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching Prepare the litigation file for Legal procedures Give and keep visibility to the Sales Team on their portfolio's Collection status Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts Fluency in Spanish & English languages Customer focus Strong problem solving skills Dynamic, organized with a methodical approach Good negotiation and communication skills (spoken and written) Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes) Ability to work under pressure to attain company objectives and Cash Collection KPIs Desire to belong to and be an active member of a team Previous experience in the role is highly desirable Experience in a multinational environment (+40 nationalities in the SSC) Competitive compensation and benefits package in Barcelona, various well-being activity options Cash Collections Specialist (Temporary Contract)