Career Opportunities: Technical Customer Service Specialist (4689)Requisition ID 4689 - Posted - Food & Consumer Packaging - Release Liners BU - Product, Sustainability and Marketing Release Liners - Turin - Posting Country (1)
Manage the technical assistance to customers as well as all quality activities and processes within the plant, ensuring an optimal fit of Ahlstrom value proposition to customers' technical needs.
ResponsibilitiesGrant technical support to customers, in cooperation with Sales and Marketing functions.Manage relations with customers' product development and technical organizations.Support claim management and improvement plans in the mills.Collaborate with the quality team.Cooperate with Product Development, Sales, Operations, and Logistics teams to ensure proper management of projects, processes, and tools development and implementation, sharing of best practices and knowledge, portfolio, and performance management.Ensure respect of HSE procedures and actively contribute to their continuous improvement.Contribute to achieving safety/environment targets, as well as efficiency performances by providing suggestions to the organization for continuous improvement.N.B. All operations must be conducted in respect of all HSE directives, ensuring compliance with all internal QHSE standards and reporting any anomalies to the HSE team or their own manager.
Minimum RequirementsM.S. or Ph.D. in chemistry, chemical engineering, paper/textile technology, or equivalent.At least 3 years of experience in managing quality and/or technical customer service processes.Strong problem-solving and quality methodology skills.Fluency in Italian and English; French knowledge is an advantage.Ability to manage projects and collaborate in a team.Excellent communication and interpersonal skills.Able to develop close networking relationships at all levels of the organization, in different languages and cultures.Good organizational skills.Availability for travel.For further details please contact ******.
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect, with Every Fiber, for a Sustainable World. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. We are deeply committed to building and maintaining a safe and inclusive environment and culture, where everyone feels valued and respected. At Ahlstrom, we all have equal opportunities to belong and reach our full potential. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people. Read more at www.ahlstrom.com.
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