Career Opportunities: Reservation Specialist - Nobu Milano (4560)

Nobu Milano is looking for a Reservation Specialist who can satisfy customers by following the directions of the Receptionist Supervisor and the Managers.ResponsibilitiesRespond to the many booking requests that come in through the company's Channel Manager, OTA platforms, and e-mail.Ensure that all reservation requests are processed promptly and accurately, with attention to detail and following company policies.Collaborate with other Teams to coordinate booking details.Deal with changes, cancellations and any requests from prospective guests.Contribute to continuous improvement of reservation processes and suggest ideas to optimize efficiency and guest experience.Collect information about the customer and share it with the other departments to ensure the optimization of the guest service.RequirementsMust have skills:Proficiency in Italian and English.Previous experience in similar duties.Meticulous attention to detail and ability to handle multiple tasks simultaneously.Ability to work in a team and collaborate with different company departments.Passion for the tourism and hospitality industry.Nice to have skills:Fluency in any other language apart from English.We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.
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