About the Role Key responsibilities:
Be responsible for designing and implementing the learning & capability building plans for the customer facing associates in line with internal and external future trends and role evolutions (ex Field Force, Medical, Field Value & Access). Work with the Tas and Functions to define, develop and implement learning and capabilities journey for the responsible population, leveraging internal resources and synergies with other functions within IBEEM and beyond, and collaborate with external partners to explore market trends and evolution. Continue to invest in scientific knowledge upskilling, working in collaboration with cross-functional teams and exploring new ways of working and methodology. Partner with the business and functions to provide a smooth onboarding for new hires or internal moves for the customer facing roles, continuously improving the process in terms of efficiency and standardization. Create partnerships with the Global team and other top countries to design and implement local strategies in order to deploy Global enterprise programs for the responsible population at the country level, as well as work in close collaboration with local P&O to strengthen people development. Explore future external trends and learning methodologies that can upgrade existing learning programs; manage learning platform and training budget with high accuracy on KPIs measurement. +5 years of experience in a learning and capability building role, preferably in commercial training in pharmaceutical or other industries. Advanced stakeholder management at all levels within the organization, strong communication and negotiation skills, high results orientation, and cross-functional way of working. Strong team player, passionate, creative, and curious about new learning evolution. Experience in change management and transformation. Management of dashboards and KPIs, strong data and analytical skills, experience with AI. Management of Learning Platforms (LMS) and tools. University Degree, MBA is desirable. Fluent in Italian and English. Commitment to Diversity and Inclusion : Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
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