Waiter is a role within the front-of-house staff and plays a crucial role in delivering high-quality service to guests.
Responsibilities Coordination & team collaboration Oversee the service team and ensure smooth coordination during service hours.
Assign tasks to other waitstaff and culinary support staff, ensuring that each team member knows their responsibilities.
Train new waiters staff members on service procedures, menu knowledge, and customer interaction.
Collaborate with culinary staff and other front-of-house personnel to ensure seamless communication and cooperation.
Table Service: Responsible for providing excellent and attentive table service to guests.
Take orders from guests, present menus, and provide recommendations when requested.
Possess a deep understanding of the menu, including ingredients, preparation methods, and presentation.
Serve food and beverages promptly and with attention to detail.
Customer Relations: Interact with guests in a professional and kindlymanner, addressing any concerns or special requests.
Ensure that guests have a positive dining experience and address any issues that may arise during their visit.
Be aware of specials, promotions, and any additional offeringsand promote additional sales through suggestive up-selling techniques.
Ordering and Inventory: Assist in managing inventory levels for beverages, glassware, and other service-related items.
Place orders for supplies as needed, ensuring that there are no shortages during service.
Hygiene and Cleanliness: Maintain a clean and organized work area, including dining tables, service stations, and equipment.
Adhere to hygiene and sanitation standards to ensure a safe and healthy environment.
Qualifications Experience & Certifications: Previous experience as a waiter in a luxury hotel or fine-dining restaurant is preferred.
Knowledge of culinary techniques, food preparation, and food and beverage management.
Skills: Strong interpersonal and communication skills.
Attention to detail and a commitment to delivering exceptional service.
Ability to work in a fast-paced and dynamic environment.
Proficiency in multiple languages is a plus.
Flexibility: Availability to work on shifts and on weekends.