Deadline Date : Friday 17 January 2025
Requirement : Senior Technician (ICT Systems)
Location : Sigonella, IT
Full Time On-Site : Yes
Time On-Site : 100%
Total Scope of the request (hours) : 836
Required Start Date : 3 March 2025
End Contract Date : 31 December 2025
Required Security Clearance : NATO SECRET
Duties and Role : Follows standard approaches and established design patterns to create new designs for the systems or system components; Identifies and resolves minor design issues; Identifies alternative design options and seeks guidance when deviating from established design patterns; Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure; Follows organisational architectures and standards; Configures the hardware and software environment as required by the integrated system; Produces integration test specifications, conducts tests and records and reports on outcomes; Diagnoses faults, makes records and reports on the results of tests; Produces system integration reports; Carries out agreed network maintenance tasks and specified operational configuration of network components; Establishes and diagnoses network problems / faults using the required troubleshooting methodology and tools; Uses network management software and tools to collect agreed performance and traffic statistics; Installs and configures Desktop Services; Performs testing and evaluation of supported hardware and software (firmware and drivers); Takes part in a Duty Support Shift, which may operate on a 24 / 7 basis; Deputizes for higher grade staff, if required; Performs other duties as may be required.
Requirements The candidate must have a currently active NATO SECRET security clearance; Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience; At least 2 years' experience in configuring, troubleshooting and optimizing routers, switches, firewalls, and other hardware / software networking elements; At least 2 years hands-on experience supporting network cabling technologies; At least 2 years recent practical experience within a CIS Service Operations environment; At least 2 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications; Good analytical skills and problem-solving attitude. Desirable Experience and Education : Knowledge of NATO and national information technology security policies and experience in installation, configuration, and maintenance of network based systems in accordance with NATO and / or national Security regulations; Experience in maintaining and operating NATO crypto equipment; Experience in working in a Service Desk environment; Certification or qualification in PC hardware repair and configuration; Formal training in Local Area Networks (LAN); Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Language Proficiency : A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language. Competencies or Personal Attributes : Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
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