Deadline Date: Friday 17 January 2025Requirement: Senior Technician (ICT Systems)Location: Sigonella, ITFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 836Required Start Date: 3 March 2025End Contract Date: 31 December 2025Required Security Clearance: NATO SECRETDuties and Role:Follows standard approaches and established design patterns to create new designs for the systems or system components;Identifies and resolves minor design issues;Identifies alternative design options and seeks guidance when deviating from established design patterns;Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure;Follows organisational architectures and standards;Configures the hardware and software environment as required by the integrated system;Produces integration test specifications, conducts tests and records and reports on outcomes;Diagnoses faults, makes records and reports on the results of tests;Produces system integration reports;Carries out agreed network maintenance tasks and specified operational configuration of network components;Establishes and diagnoses network problems/faults using the required troubleshooting methodology and tools;Uses network management software and tools to collect agreed performance and traffic statistics;Installs and configures Desktop Services;Performs testing and evaluation of supported hardware and software (firmware and drivers);Takes part in a Duty Support Shift, which may operate on a 24/7 basis;Deputizes for higher grade staff, if required.Requirements:Performs other duties as may be required.Skill, Knowledge & Experience:The candidate must have a currently active NATO SECRET security clearance.Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.At least 2 years' experience in configuring, troubleshooting and optimizing routers, switches, firewalls, and other hardware/software networking elements.At least 2 years hands-on experience supporting network cabling technologies.At least 2 years recent practical experience within a CIS Service Operations environment.At least 2 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications.Good analytical skills and problem-solving attitude.Desirable Experience and Education:Knowledge of NATO and national information technology security policies and experience in installation, configuration, and maintenance of network based systems in accordance with NATO and/or national Security regulations.Experience in maintaining and operating NATO crypto equipment.Experience in working in a Service Desk environment.Certification or qualification in PC hardware repair and configuration.Formal training in Local Area Networks (LAN).Prior experience of working in an international environment comprising both military and civilian elements.Knowledge of NATO responsibilities and organization, including ACO and ACT.Language Proficiency:A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language.Competencies or Personal Attributes:Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.Seniority level:Mid-Senior levelEmployment type:ContractJob function:Information TechnologyIndustries:IT Services and IT Consulting #J-18808-Ljbffr