Deadline Date: Friday 17 January 2025
Requirement: Senior Technician (ICT Systems)
Location: Sigonella, IT
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 3 March 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role: Follows standard approaches and established design patterns to create new designs for the systems or system components;Identifies and resolves minor design issues;Identifies alternative design options and seeks guidance when deviating from established design patterns;Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure;Follows organisational architectures and standards;Configures the hardware and software environment as required by the integrated system;Produces integration test specifications, conducts tests and records and reports on outcomes;Diagnoses faults, makes records and reports on the results of tests;Produces system integration reports;Carries out agreed network maintenance tasks and specified operational configuration of network components;Establishes and diagnoses network problems/faults using the required troubleshooting methodology and tools;Uses network management software and tools to collect agreed performance and traffic statistics;Installs and configures Desktop Services;Performs testing and evaluation of supported hardware and software (firmware and drivers);Takes part in a Duty Support Shift, which may operate on a 24/7 basis;Deputizes for higher grade staff, if required;Performs other duties as may be required.
Skill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance;Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;At least 2 years' experience in configuring, troubleshooting and optimizing routers, switches, firewalls, and other hardware/software networking elements;At least 2 years hands-on experience supporting network cabling technologies;At least 2 years recent practical experience within a CIS Service Operations environment;At least 2 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications;Good analytical skills and problem-solving attitude.Desirable Experience and Education: Knowledge of NATO and national information technology security policies and experience in installation, configuration, and maintenance of network-based systems in accordance with NATO and/or national security regulations;Experience in maintaining and operating NATO crypto equipment;Experience in working in a Service Desk environment;Certification or qualification in PC hardware repair and configuration;Formal training in Local Area Networks (LAN);Prior experience of working in an international environment comprising both military and civilian elements;Knowledge of NATO responsibilities and organization, including ACO and ACT.Language Proficiency: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language.Competencies or Personal Attributes: Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
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