Deadline Date : Tuesday 21 January 2025 Requirement : System Engineer Location : Grazzanise, IT Full Time On-Site : Yes Time On-Site : 100% Total Scope of the request (hours) : 418 Required Start Date : 3 March 2025 End Contract Date : 31 December 2025 Required Security Clearance : NATO SECRET Duties and Role : Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS; Performs fault diagnosis using the IT and Data Management Services Management System; Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment; Completes any changes to the system documentation; Completes backups and restores of IT and Data Management Services devices; Supervises the work undertaken by the FSP IT and Data Management Services Technicians; Performs remote fault diagnosis on IT and Data Management Services as required; Performs on the Job Familiarization with the Customer; Deputize for higher grade staff; Performs other duties as may be required. Requirements Skill, Knowledge & Experience : The candidate must have a currently active NATO SECRET security clearance; Experience in various areas of Software Engineering; Experience in email and collaboration services technologies (e.g. MS Exchange and Skype for Business); Experience in configuration management practices and tools; Knowledge of ITIL IT service management model; Experience and applied knowledge of Service Transition; At least 2 years' experience in various areas of: Latest Virtualization Technologies and Operating Systems; Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft); Latest Server, Storage, Client and Infrastructure Networking hardware technologies; Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator); Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM); J-18808-Ljbffr