Deadline Date: Tuesday 21 January 2025Requirement: System EngineerLocation: Grazzanise, ITFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 418Required Start Date: 3 March 2025End Contract Date: 31 December 2025Required Security Clearance: NATO SECRETDuties and Role:Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS;Performs fault diagnosis using the IT and Data Management Services Management System;Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment;Completes any changes to the system documentation;Completes backups and restores of IT and Data Management Services devices;Supervises the work undertaken by the FSP IT and Data Management Services Technicians;Performs remote fault diagnosis on IT and Data Management Services as required;Performs on the Job Familiarization with the Customer;Deputize for higher grade staff;Performs other duties as may be required.Skill, Knowledge Experience:The candidate must have a currently active NATO SECRET security clearance;Experience in various areas of Software Engineering;Experience in email and collaboration services technologies (e.g.
MS Exchange and Skype for Business);Experience in configuration management practices and tools;Knowledge of ITIL IT service management model;Experience and applied knowledge of Service Transition.At least 2 years' experience in various areas of:Latest Virtualization Technologies and Operating Systems;Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft);Latest Server, Storage, Client and Infrastructure Networking hardware technologies;Antivirus Management Systems (i.e.
McAfee ePolicy Orchestrator);Enterprise Systems Management services, methods and tools (i.e.
SCOM, SCCM, SCVMM).
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