**Introduction**
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform.
Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies.
As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously innovates and leads the market.
**Your Role and Responsibilities**
As a Business Transformation Consultant, you will successfully manage one end to end change program independently and be a part of Business change management team for a technology/ non-technology related change project and been involved in two or more full cycles of Change Management work stream in a project.
**Required Technical and Professional Expertise**
- Ability to be a part of complex global change management engagements within the ERP implementation, process transformation, M&A / Strategic Outsourcing context
- Align Case for Change and Change Management strategy to overall organizational/project goals
- Conduct organization impact analysis and enterprise redesign strategies emerging out of large-scale transformation/business model innovation/digital transformation/globalization initiatives and identify key stakeholders
- Develop a Change Management Plan to drive faster adoption and higher utilization of process/system changes
- Work with the Change Management Lead and Project Leads to ensure that change management activities are incorporated into the overall project plan
- Support the design, development, delivery and management of all engagement activities, including communications
- Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies
- Ensure high quality and timely execution of communication plans and strategies by on-time design and development of quality communication collaterals - Mailers/ newsletters/ posters/ flyers etc.
- Support training efforts by managing the development and deployment of training materials using effective training channels
- Work with key stakeholders to establish and maintain the commitment necessary to address workforce transition challenges that might arise and implement change deliverables
- Emphasis on Human Resources, General Management, Organizational Behaviour with atleast 3 years of experience in leading, devising, implementing and evaluating complex organisational change programmes is desired.
- Expertise in Stakeholder Engagement, Change Impact Assessment, Communication Planning and Execution, Change Measurement (Change Readiness/ Surveys, Business Readiness) etc.
- Additional experience in Benefits Realization, Organization Design/ Culture and Change Diagnostics / Analytics areas would be beneficial.
- Proficient in organization change management principles, methodologies and tools
- Demonstrate structured thinking to problem solving
- Ability to communicate effectively and influence others
- Ability to collaborate and work with geographically spread multi-cultural / diverse teams
- Demonstrate capability to perform task independently with thought leadership
- Identify project needs and develop a detailed timeline for completion
- Coordinate a project management team and delegate tasks, including 3rd party vendors/suppliers
- Monitor expenditures and create detailed reports for Programme Managers & Executives
**Preferred Technical and Professional Expertise**
- Knowledge of Design Thinking Principles, Change Management models
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
**About Business Unit**
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy.
IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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