Select how often (in days) to receive an alert: Business Support Advisor - Marine Location: Cagliari, IT, 9125 Contract Type: Permanent Division: Marine South West Europe Region Level of experience: Junior RINA is currently recruiting for a Business Support Advisor - Marine to join its office in Cagliari within the Marine South West Europe Region Division. Mission A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. Key Accountabilities Customer Data Management: - Create and maintain accurate customer records in the database. - Ensure that customer information is up-to-date and complete. - Handle customer inquiries related to account information and updates. Offer Management: - Collaborate with business development teams to insert offers in the internal system. - Provide customers with complete and accurate offer documents. Contract and Customer Order Processing: - Manage and update contracts, ensuring accuracy and completeness. - Receive and process customer orders, ensuring accuracy and completeness. - Coordinate with relevant departments to fulfill orders in a timely manner. - Update customers on order status and expected delivery dates. Invoicing: - Generate and issue invoices to customers based on sales orders or service agreements. - Verify the accuracy of invoice details, including pricing and quantities. - Handle invoice-related inquiries and discrepancies. Payment Processing: - Monitor and track customer payments. - Coordinate with the finance department to ensure timely and accurate payment processing. - Address payment-related inquiries and issues. Timesheet Management: - Remind technical staff to submit accurate and timely timesheets for each project. - Ensure timesheets are completed in accordance with company policies and client requirements. Customer Communication: - Communicate with customers to provide information about products, services, and order status. - Respond to customer inquiries and resolve issues promptly and professionally. - Send out communication regarding invoices, payment reminders, and other relevant updates. Problem Resolution: - Identify and address customer concerns, working collaboratively with other departments as needed. - Investigate and resolve billing discrepancies or disputes. - Ensure a high level of customer satisfaction through effective problem resolution. Compliance and Documentation: - Ensure compliance with company policies and procedures in customer interactions. - Maintain accurate and organized records of customer communications, transactions, and invoices. Education High School Diploma/GED in Business Administration or Finance Management. Bachelor's Degree in a related field is preferred. Qualifications Fluency in English and French is a must. Proficiency in administrative and data analysis, with strong problem-solving skills. Strong organizational skills and attention to detail. Ability to work collaboratively in a team and adapt to new environments. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders. While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. Familiarity with RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations, and customers. Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools. With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player that provides certification, marine classification, product testing, site supervision, vendor inspection, training, and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental, and safety sustainability. At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with Italian Law n. 68/99. J-18808-Ljbffr