**Work Schedule**
7 1/2 hr shift
**Environmental Conditions**
Office
Thermo Fisher Scientific, Pharma Service, plant in Ferentino is a world class contract manufacturing facility, specialized in aseptic injectable drugs.
The Business Manager is instrumental in proactively managing customer expectations and ensure that actions are implemented to support clients in delivering life-saving medicines to patients across the world.
Acting as the main point of contact, this role ensures the effective management of a customer account, applies an understanding of customer requirements in terms of deadlines, and ensures compliance with MSA and agreement with clients.
**Key Responsibilities**
- Understand technical requirements of clients and find the best solution for the client
- Identify and communicate production costs and prepare quotations and cost books.
- Proactively propose new or alternative services to clients.
- Prepare and regularly update the commercial forecast and potential revenues; actively participate in and lead contractual negotiation together with internal partners.
- Supervise progress status and identify corrective actions when needed to enhance client satisfaction and revenues from the production order.
- Ensure compliance with contract requirements (deadlines and service level)
- Collaborate with partners inside the plant to identify and resolve issue, while protecting Patheon interests and image/.
- Ensure the development and management of positive relationships with clients of the plant: understand their needs and propose potential technological development plans, in order to build and retain client loyalty.
**Qualifications & Requirements**
- Hands-on experience in pharmaceutical/chemical Industry and CMO manufacturing processes
- Proven experience in account management and in a customer-facing role
- Analytical skills
- Excellent relationship building skills at all levels
- Fluent in English (speaking, reading, writing) and Italian
- Ability to work well independently and in a team-based environment.
- Job location is Ferentino, Lazio