Department: Sales & Business Development
Schedule: Full Time
Company Description Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian.
Job Description Manage and develop frontline client engagement functions and serve as central point of contact to major clients, assisting with analysis and advising on best practices for competitive benchmarking, client targeting and performance evaluation, with a specific focus on sales of Analytics solutions (from simple solutions like credit risk scorecards to complex ones like Advanced Analytics and regulatory analytics projects).
Manage Analytics Pipeline, developing and maintaining relationships with multiple points of contact at the clients' organizations, enabling them to understand and address their complete needs.
Understand the client base and work to strengthen the relationship through supporting, training and strategic dialogue with key users and contacts.
Identify opportunities to increase the footprint of the product throughout all covered clients.
Identify issues and potential concerns in the relationship and work to rectify these with sales, client relations, development, IT, and other products.
Support internal teams where and when required (media team-marketing, special analysis; development-specifications, testing; cross-product-training, info sessions).
Follow the market dynamics and share vision with clients and prospects.
Manage the business relationship for a portfolio of diverse clients, providing business insight and support to ensure that customer engagements and renewals are managed effectively, optimizing the customer experience.
Actively contribute to maximizing product usage with all clients and promote additional functionalities and upgrades.
Work closely with presales, consultants, and development team for new client enhancements and new feature requests.
Develop efficient and effective internal and client communication mechanisms and any other areas contributing to overall client service.
Proactively identify areas of business process improvement designed to enhance the overall customer experience and manage client expenses within budget parameters while communicating client financial updates.
Qualifications 3 to 7 years work experience in a client-server sales environment in the Bank and Financial company sector.
Previous experience in management consulting firms and/or in companies operating in the Big Data and analytics space.
Good quantitative knowledge with a strong capability to position analytics solutions in the typical business environment and in the industries Experian operates in (i.e., Credit and Fraud risk in Financial Services, Telcos and Utilities, and to a lesser degree, Marketing and CRM).
Good personality, excellent communication skills, and fluent in English.
Functional knowledge of products in Financial Services.
Good influencing skills, presentation skills, and the ability to build good working relationships.
Highly organized and efficient, with a proven ability to both think strategically and execute plans.
Should have a background in a client-facing role and have the ability to engage with large clients.
Demonstrate an ability to effectively manage various tasks and projects.
Establishment and effective use of internal and external relationships.
Excellent report writing and presentation skills.
Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people-first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together.
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