Enel X Global Retail is looking for a Business Data Analyst to join our dynamic Customer Intelligence team. In this role, you will be essential in creating Advanced Analytics and providing actionable insights to drive business growth and optimize our marketing and sales strategies.
We are looking for an innovative, creative, problem-solving, analytical individual with strong technical skills and a passion for discovering hidden patterns in complex data sets to contribute to the dynamic segmentation of the customer base actively, offering personalized solutions to our clients. With your experience in mathematics, statistics, data science, computer science, and data visualization, you will significantly contribute to customer knowledge.
The ideal candidate will have quantitative skills, business acumen, programming knowledge, and a passion for commercial strategies. He/She must be open and altruistic to work in a team in an international context, and must have strong commitment and an innovative mindset.
What you will do Develop and maintain an accurate and up-to-date data model to support business analyses and strategic decisions.
Analyze and interpret customer data to identify trends, behaviors, and market opportunities, such as predicting churn and identifying potential up-selling and cross-selling opportunities.
Improve current ongoing analyses on segmentation, churn, and customer base propensities by researching new analysis methods and implementing them for optimal performance.
Research and analyze new ideas to optimize our customer studies and processes.
Actively collaborate with various stakeholders to translate complex insights into concrete recommendations for retail teams and ensure alignment with business strategies.
Monitor marketing campaign performance and provide recommendations to optimize their effectiveness.
Define and monitor actions on the customer base to increase its value and loyalty, optimizing business margins in line with company targets.
Promote a culture of continuous learning and innovation within the team.
Communicate results clearly, simply, and effectively.
Who you are Master's degree in a quantitative field (Mathematics, Statistics, Computer Science, Data Science, or similar).
A Ph.D. is considered a strong plus.
3-4 years of professional experience as a Data Analyst or Data Scientist.
Experience in managing and analyzing pricing strategies, with a particular focus on margin dynamics, price setting, and churn management.
Experience in managing data-driven projects on customer centricity.
Advanced experience in Excel and BI and Data Visualization tools (e.g., Power BI).
Advanced experience with SQL.
Experience in scripting languages or statistical tools (Python, R, SPSS, ...) and major machine learning libraries is considered a strong plus.
Experience with Git is considered a strong plus.
Familiarity with the DevOps product lifecycle is considered a strong plus.
Excellent knowledge of data analysis techniques and at least one programming language (e.g. Python) and SQL to extract value from data.
Advanced skills in Excel and BI tools (Power BI) to effectively visualize and communicate business insights.
What we search in you Ability to bridge the gap between technical and non-technical stakeholders, ensuring effective and inclusive communication.
Ability to translate complex insights into clear, concise, and actionable recommendations, tailoring the message to the target audience.
Ability to tackle challenges related to data quality, analysis, and technical difficulties, finding innovative and pragmatic solutions.
Curiosity and continuous learning.
Ability to critically evaluate data, identify biases, and ensure reliable and robust insights
Fluent English, speaking and writing; Spanish is a great plus
What we offer Permanent contract
Personal development and empowerment paths
Extensive possibilities for flexible working according to organisational needs
Corporate welfare including supplementary health care, wellness programmes, family and parental caring, benefits, conventions and much more
Who we are We are a multinational energy company, one of the main leading operators in the global energy and renewables markets. Globally, we are the largest private renewables operator, the largest network operator by number of end users and the largest retail operator by number of customers. We are present in 28 countries around the world and produce energy with a total capacity of over 89 GW. We distribute electricity across a network of over 2 million kilometers to more than 70 million end users.
Innovation, Trust, Proactivity, Flexibility and Respect are the lifeblood of our organization. We are always looking for different perspectives, ideas and points of view. Each person is important to us, independently from their gender, age, nationality, ability or any other form of diversity or specificity. We are a people focused Company and we work to empower all our colleagues through development programs and lifelong learning.
We promote work flexibility recognizing the importance of well-being and work-life balance.
Find out more information on our website: www.enel.com
We are looking for candidates of both sexes (L.903/77 and DLgs n. 98/2006, art 27)
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