Business Analyst Crm & Field Service

Business Analyst CRM & Field Service
CRM_concBP_1683535368
Position Overview
- Lead Dynamics on Field Service and customer engagement processes.
- Train Key Users on the responsibility area
- Support Dynamics Key Users Control, monitor and report project progress
- Ensure the right and quality communication is executed Assisting in the implementation and testing (integration tests) of dynamics modules Train Key Users Dynamics on Field service processes
- Recovery of System data for migration to Dynamics (contracts, equipments, projects..), supporting the golive and post go-live phase
Key responsibility
- Support Dynamics Key Users
- Receive, document and analyze incidents and work out solutions
- Creating and updating the documentations (test procedures, user manual, etc.
)
- Train Key Users Dynamics on Operation, Field Service, Trade&Logistic
- Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives
- Lead Project Team on Mobile Projects
Knowledge and experience
At least 5 years on Dynamics 365 CRM.
Experiences on leading team International complex projects experience
**Skills**:
- Customer-focused mindset
- Self - Motivated
- Able to deal with ever changing environment
- Thrives in collaborative environment and multi-cultural contexts
- Team Worker
- Fluent English
Function Superior:
Head Of MS Dynamics Competence Center
Italy
- Up to €70,000 EUR
- Consultant Role
- Skills: CRM, Functional CRM; team leader crm
- Level: Senior