BU HOM Service Business Development: Technical Service SupportGEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries.
Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them!
We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.Job InformationReference NumberJR-0030065Job FunctionServicePosition TypeFull timeSiteVia La Spezia 218, 43126 Parma PRHere in GEA Mechanical Equipment Italy, as head quarter of Business unit Homogenizer in the Division Separation and Flow Technologies of GEA, we are looking for a motivated candidate as part of the growing team of Service Business Development.
Service is gaining importance year after year, and the Service org is a continuously evolving organization that adapts itself to ensure the best customer experience.
For maintaining leadership in the market and the very strong position to the competition, GEA Service is running its transformation to a relationship-based Service: Service Business Development office is key for leading to a more sophisticated Service Portfolio, adding and developing especially remote support and all the new business models around that, to reach best in class Technical Service Support.
We are looking for open-minded and engaged people that want to guide this evolution with us, contributing to stimulate the environment with ideas and dedication.
Main work location is Parma, with necessity to travel globally following the role needs.Your Responsibilities and Tasks:Fundamental TasksEnsuring 2 nd and 3 rd level technical assistance towards the local Service organizationProviding guidelines, new operating standards and Service procedures to local Service teams to ensure the best possible technical service to end customersOperating as entry point for technical claims and complaints, monitoring requests for technical assistance and initiating corrective actions through tickets from CRM (C4C).Troubleshooting and providing technical solutions to problems that emerged during the life cycle of the machinesManaging the Service Product Portfolio focused on Remote ServicesBU HOM Service Strategy Deployment towards R&C'sDelivering transparent and effective Monitoring and Reporting towards superiorsService Product Portfolio Support TasksSupporting the development of the Service Portfolio ensuring that it is continuously in line with customer demands and needs, leading to effective growth for GEAContributing to the development of the GEA SFT Global Remote Network and all the related productsSupporting the continuous development of digital service products and business models, especially focused on Predictive maintenanceInteracting with other GEA Divisions, external parties where needed to support GEA Initiatives.Service Product Specific TasksManaging Remote Support Service products for the respective Business Unit EquipmentDeveloping predictive maintenance concept for BU HOM equipmentInvolving all required parties to establish an effective Product Ideation and Business PlanCommunicationRegular coordination with all relevant internal departments as well as the R&C'sRegular coordination with all relevant Service Management levels within the BU and DivisionGeneral upkeeping of good communication practice to all contact points in an effort to drive business and secure successYour Profile and Qualifications:Studies in the field of industrial engineering / mechanical engineering / computer science with appropriate knowledge or a comparable qualificationHelp Desk experience (preferred)Ability to read and interpret technical drawings (mechanical and possibly electrical diagrams), use and maintenance manuals and spare parts manualsVibrations analysis certification is appreciatedIn-depth insight of the Homogenizer related Products and Markets – preferably other GEA Equipment (preferred)The ability to steer initiatives and projects autonomously, motivating individuals to contributeCustomer orientationKnowledge of SAP is appreciatedAvailability to travel (mainly abroad) for approximately 30% of the annual working timeFluent in English#J-18808-Ljbffr