**BU HOM Service Business Development: Technical Service Support**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
**Job information**
**Reference Number**
JR-0030065
**Job function**
Service
**Position type**
Full time
**Site**
Via La Spezia 218, 43126 Parma PR- Your responsibilities and tasks:
Fundamental Tasks
- Ensuring 2_nd_ and 3_rd_ level technical assistance towards the local Service organization
- Provides guidelines, new operating standards and Service procedures to local Service teams to ensure the best possible technical service to end customers
- Operates as entry point for technical claims and complaints, monitors requests for technical assistance and initiates corrective actions through tickets from CRM (C4C).
- Troubleshooting and providing technical solutions to problems that emerged during the life cycle of the machines
- Managing the Service Product Portfolio focused on Remote Services
- BU HOM Service Strategy Deployment towards R&C's
- Delivering transparent and effective Monitoring and Reporting towards superiors
Service Product Portfolio Support Tasks
- Supporting the development of the Service Portfolio ensuring that is continuously in line with customer demands and needs, leading to effective growth for GEA
- Contribute to the development of the GEA SFT Global Remote Network and all the related products
- Supporting the continuous development of digital service products and business models, especially focused on Predictive maintenance
- Interacts with other GEA Divisions, external parties where needed to support GEA Initiatives.
Service Product specific Tasks
- Managing Remote Support Service products for the respective Business Unit Equipment
- Develop predictive maintenance concept for BU HOM equipment
- Involving all required parties to establish an effective Product Ideation and Business Plan
Communication
- Regular coordination with all relevant internal departments as well as the R&C's
- Regular coordination with all relevant Service Management levels within the BU and Division
- General upkeeping of good communication practice to all contact points in an effort to drive business and secure success
Your profile and qualifications:
- Studies in the field of industrial engineering / mechanical engineering / computer science with appropriate knowledge or a comparable qualification
- Help Desk experience (preferred)
- Ability to read and interpret technical drawings (mechanical and possibly electrical diagrams), use and maintenance manuals and spare parts manuals
- Vibrations analysis certification is appreciated
- In depth insight of the Homogenizer related Products and Markets - preferably other GEA Equipment (preferred)
- The ability to steer initiatives and projects autonomously, motivating individuals to contribute
- Customer orientation
- Knowledge of SAP is appreciated
- Availability to travel (mainly abroad) for approximately 30% of the annual working time
- Fluent in English