Vacancy No
VN286
Type
Full-Time
Location City
Milan
Country
Italy
Job Details About Datamars
Datamars is a leading global supplier of high-performance identification solutions for the companion animal, livestock and textile identification markets. Our expertise, track record of technological innovation and profound understanding of customers' needs have earned Datamars a reputation for unsurpassed quality and performance.
Our vision is clear: World leaders in harnessing the power of data to measurably improve productivity and quality of life.
Our purpose is strong: It guides our actions and behaviors and reflects our commitment to do the right thing for our customers. It gives us courage to take on big challenges!
Our mission is simple: Information is the way to a better, more sustainable world.
Brand Reputation Manager
We are seeking a dynamic and proactive Brand Reputation Manager to join our Marketing Department. This role is crucial for maintaining and enhancing our brand's reputation across various digital platforms and ensuring high customer satisfaction and retention.
An Insight to the Role Regularly review and monitor customer feedback on platforms such as Amazon, Trustpilot, Google, PlayStore, and AppleStore in main EU countries. Promptly and professionally respond to both positive and negative reviews, working to resolve any customer concerns and enhance the overall customer experience. Create and execute strategies to enhance the brand's reputation, community engagement, and ensuring an overall positive rating in all channels and markets. Collaborate with marketing and communications teams to ensure consistent messaging across all channels. Support Brand management in daily operativity, assisting in brand strategies implementation. Support brand campaigns and initiatives to ensure alignment with overall reputation goals. Develop and implement strategies for retaining customers who have cancelled their subscriptions and converting pet tracker purchasers into active subscribers. Address and resolve any negative reviews or feedback, ensuring a timely and satisfactory resolution for the customer. Monitor and report brand reputation KPIs such as NPS, rating score, and general customer satisfaction scores on main EU countries. Key Success Factors Bachelor's degree in Marketing, Communication, Business, or a related field. Proven experience in customer service, brand management, or reputation management. Excellent communication and interpersonal skills. Strong analytical skills with the ability to interpret data and draw actionable insights. Familiarity with digital platforms and review management tools. Ability to work independently and as part of a team. Proficiency in English; additional languages are a plus. Culture & Values Be Passionate; Aim to Excel; Respect one another; Strive for Performance; Be Empowered! Customer centric – Solution focused – Relationship driven. Innovative – delivering advanced integrated technologies to transform sectors. Collaborative – sharing ideas & collaborating across global teams. Competitive & growth mindset – Market leaders – Goal oriented – growth focused. As a vertically integrated business with a head office in Switzerland and market-based operations in over 21 countries, we unite people from diverse sectors, backgrounds, countries and professions. This proudly diverse and inclusive culture strengthens our collective abilities to make a measurable difference to the profitability and quality of life of customers, the sustainability of sectors and the future of the environment.
We have R&D hubs in four locations (Auckland, Hamilton, Lamone, and Chiang Mai), production facilities in multiple global locations and sales and marketing hubs in over 24 locations worldwide. We are constantly evolving, which allows our people to engage with stimulating & innovative technology, products & projects.
Applications Close Date
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