Reporting to the Fashion Director, you will act as a strategic partner in Capri Boutique.
Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them.Your main responsibilities are:Meeting and exceeding business growth goalsLeading and engaging the management teamSupervising the front- and back-office teams: communicating the sales client marketing policy, monitoring individual and collective objectives, encouraging team spirit, sharing knowledge, and encouraging collective collaboration and individual growthEnsure the bold future of the House and its employees by driving dynamic growth and innovative efficiencies:Driving the yearly Boutique roadmap and addressing the Boutique business challenges aligned with the House StrategyImplementing the Fashion Europe operational strategyLeading and coordinating all Boutique activities in line with the strategy and objectives and communicating these to the teamsControlling, monitoring, and sharing commercial, client, financial and budgetary indicators relating to the results of the Boutique and overseeing reportingDeveloping and coordinating sales to achieve commercial and client objectives within the budget and action planEnsuring efficient stock management and the application of control procedures to anticipate and limit discrepanciesResponsibility for the application of the Boutique Charter and Boutique proceduresAmplify brand performance by communicating the aesthetic vision of CHANEL to boutique clients:Capturing the essence of each collection and conveying it in the buying assortment, according to budget and guidelinesEnsuring the consistency of the product assortment with the Boutique Buying StrategyIncreasing the aesthetic desirability of the Boutique with inspirational Visual Merchandising, driven by a close collaboration between VM, front- and back-office teamsTaking an ambassadorial role by embodying CHANEL's aesthetic, both internally and externallyPlace client engagement at the centre of the Boutique by embodying the Chanel Client Relational Promise and guaranteeing the ultimate client experience:Ensuring excellent client service according to the House standards, while creating a unique experience for each clientDeveloping the Client Strategy with the Client Engagement planInspiring the team with a dynamic approach to clienteling, using in-person and digital tools to transform the client database into a thriving foundation for deep, authentic, and growing client relationships, while respecting CHANEL's spirit of elegance and discretionUtilising marketing, events, and services to develop and deepen client journeys; monitoring and responding to the results of these actionsAdditional skills:Sense of service and adviceTeam spiritNatural leadership and managerial skillsBusiness analytical skillsStrategic mindsetMore than 2 years of experience in boutique managementItalian and English knowledge is a must; French would be an advantage #J-18808-Ljbffr
