Booking Agent - Headoffice, Florence

Join Starhotels and become part of our Reservation Center as a Booking Agent at our Headoffice in Florence.
As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.
Your responsibilities include:
Mastering the art of efficient phone conversations.Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.Turning inquiries into successful contracted business deals.Identifying and pursuing promising sales leads with precision and enthusiasm.Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.A passionate commitment to delivering exceptional customer experiences.A unique personality and a true passion for hospitality.Familiarity with Opera PMS.Experience in the role.Ability to anticipate and resolve challenges and complaint resolution finesse.Embrace global diversity by speaking:
Italian – fluently.English – fluently.Additional languages are a plus.Unlock a world of benefits including:
Exclusive discounted stays within the group.Discounts with our partners.Performer Management Program.Embrace growth with:
Exceptional career advancement opportunities.An attractive compensation package based on your experience.The chance to be a part of an ambitious, caring organization.Join us to shape your outstanding career!

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