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Bilingual (Spanish) Virtual Clinical Educator (Remote)This posting is for future opportunities with VMS About the Position: The Bilingual (Spanish) Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support for the new therapy regimen. The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload.
The touch points will uncover patient barriers and internal motivators, taking patients from product onboarding to therapy initiation to milestone celebrations, motivation, maintenance, and eventual "graduation" from the program. This role will work collaboratively to enhance the patient start experience and support patient compliance and persistence initiatives by building individual relationships with patients. The educator will provide ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network.
Essential Functions: Serves as the single point of contact in the treatment process from start to finish.Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport.Provides disease education, product overview, device training, and side effect management.Proactively reaches out to the patient to provide high-touch support to connect the dots for the patient throughout their program journey.Creates patient empowerment through a series of "wow" engagements along the patient journey.Utilizes motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalizes patient messaging concisely, within established time parameters, and in a way that resonates.Communicates effectively; understands and influences patient initiation and support processes, encourages patient confidence and accountability to help patients start and stay on therapy.Ensures success of program through collaborative partnerships with patients, brand, and operations partners.Uses intuition and clinical expertise to offer patients appropriate responses to their questions; discerns the most beneficial information for the patients; accurately assesses patients using provided guidelines outlined in approved messaging.Ensures the patient is aware of all the patient services available to them and assists in connecting them to the right resource.Connects the patient to local support groups, advocacy groups, and other external resources.Provides health coaching throughout the journey to support adherence and compliance with medication.Provides assistance and guidance through access and affordability journey.Provides HCP feedback to keep them aware of the patient's participation in the support program.Provides education to the care team and proactively reaches out after the clinical decision has been made to start a new patient on regimen.Triage and follow-up with Specialty Pharmacy to support the patient in getting product and knowing where the product is in process.Provides continuous updates, guidance, and triaging when needed and most importantly ensuring that the patient is driving towards the right health outcomes.Ensures all activities are conducted in a manner that is compliant with all VMS, client, and industry mandated rules and regulations.Performs other duties as assigned.Required Skills: Registered Nurse with current, unrestricted license.Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers.HCP and/or Patient education experience, including infusion or injection experience required.Compassion, high emotional intelligence, and a passion to be a patient educator.Strong communication and written skills to a variety of audiences, and experience working with a treatment team.Proven adaptability to changing business demands and problem solving in a fast-paced environment.Competent and comfortable utilizing technology.Experience working for or contracting with pharmaceutical preferred.Experience in motivational interviewing and coaching behavior change.Ability to work within established guardrails while maintaining personal rapport with the patient.Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment.Ability to actively listen while multi-tasking.High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills are required.
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