Company Description
For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
To act as a personal representative of the Royal York by providing guests with our high standards of service as well as practicing up-selling techniques. To ensure that all guests leave happy and satisfied with the service and overall dining experience. Must have extensive understanding of alcoholic and non-alcoholic beverages and the serving methods for each beverage.
To report to duty punctually in order to maintain the integrity of co-workers and guestsTo consistently offer personal, friendly and efficient serviceTo have full knowledge of the menu, beverage lists (alcoholic and non-alcoholic) and all other special promotions taking place in the outletTo take corrective actions when serving dissatisfied guests, as the main goal is to have the guest leave happyTo prepare all beverages according to guest requests as well as all co-workers needsTo maintain teamwork and good work ethics with all guests (internal and external), by assisting co-workers with any duties, but without compromising the experience of any guests' dining experienceTo record and fill all daily requisitions efficiently to maintain sufficient stock for each shift/day and to complete month end inventoryTo have read and understood all hotel policies and procedures, rules and regulations as outlined in the employee handbookTo understand the concept, hours of operation of the restaurant/barTo be aware of safety and sanitation when handling beverages and the equipment used in preparation of the beveragesAttend pre-shift briefings, weekly and monthly meetings to ensure open lines of communication between all employeesTo fully understand the hotel's recycling program and proceduresTo immediately report any accident that happens to a guest, a co-worker or yourself to your managerTo express your concerns, suggestions or comments on how to improve the guests experience or to improve the operation as a wholeTo have a full understanding of all the equipment used in the outlet, including P.O.S. system. To be able to confidently use the Micros system including closing, opening and modifying guest checksAssist guests with selections and suggest wines that accompany mealsTo have an understanding of all other outlets, services and offices in the hotel and their locationsBalancing all daily transactions and remitting according to the policies and proceduresFull understanding of alcohol handling procedure policies Qualifications
Previous work experience in a restaurant/food and beverage settingExcellent interpersonal skills and a team player attitudeSmart Serve training program certificationMust be age of majority to serve alcoholic beveragesCash handling abilitiesPrevious bartending experience in a well-established hotel and/or bar Additional Information
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!
What is in it for you: Employee benefit card offering discounted rates in Accor worldwide for you and your familyDaily, complimentary on shift meal provided in our staff cafeteriaLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS Note: Must already be legally entitled to work in Canada to be considered for the position
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