Overview:
The Bartender is the stepping stone..the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).
**Responsibilities**:
Basic functions of the Bartender include:
- Making drinks to spec recipe
- Demonstrating responsible alcohol service
- Serving food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checking I.D.s - in line with EU/UK mandatory licencing laws (and Challenge 25)
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Maintaining a clean and organized bar area
- Maintaining proper product pars - through bar pulls & inventories
- Stocking liquor, beer, wine and glassware throughout the shift
- Properly labeling, dating, covering and refrigerating prepped items for the bar
- Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware
- Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
- Answering questions - accurately and politely
- Creating memorable experiences
- Entertaining guests to create "Raving Fans"
Qualifications:
- Performing duties which require bending, reaching, lifting & standing for long periods of time
- Maintaining a well-groomed appearance ("having a plan")
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC's 5 core Values and Mission Statement
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