About Villa La Massa
Sitting on the banks of the Arno river, in the heart of the Chianti wine region, Villa La Massa is located a few kilometers from Florence's city center.
Built in the 13th century as an enchanting country house for an aristocratic Florentine family, it was owned by European aristocrats until 1948, before it was transformed into a luxury hotel.
Villa La Massa welcomes today 51 rooms and three private residences, each distinct and uniquely designed; an elegant restaurant, Il Verrocchio, with its magnificent terrace overlooking the Arno river, L'Oliveto Bistrot, with a more informal atmosphere and the Medicean Bar, with its 19th-century frescos, a Spa and a curated selection of activities and experiences to embrace the quintessence of Tuscany lifestyle.
Position Summary
As a Bartender you will take part in delivering exceptional service and a memorable experience to all our Guests demonstrating passion, knowledge and care.
In this Role You Will
- Display the highest level of professionalism and create a sense of welcoming for all our guests
- Contribute to a flawless and timely service following the service standards and respecting department's policies and procedures
- Ensure proper preparation and serving of beverages ensuring proper pouring, mixing, and blending according to established recipes
- Show an understanding and knowledge of all beverage items prepared
- Anticipate and address guest needs showing an authentic interest in preferences to ensure a personalized approach
- Address and handle guests' complaints with empathy and understanding and ensure a timely resolution
- Maintain an efficient coordination with all team members to ensure the highest level of service in your department section
Job Requirements
- Minimum 1 year relevant experience in luxury hotels or restaurant industry in a similar role
- Elegant presentation and a service excellence attitude
- Attention to detail and good communication skills
- Good spoken Italian and English
- Legal right to work in Italy
Our Benefits for You
- Canteen service byVilla La Massa culinary team
- Uniform and laundry service
- Accommodation in our employee quarters (for residents outside the province of Florence)
- Employee rates in Villa d'Este Group Hotels, Gift Shop and F&B and Spa experiences
- Learning and development opportunities
- Employee engagement and recognition events and activities