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Posting DetailsPosting Number: 20244189S
Position Title: Barista - Holy Grounds/Belle Air Operations
Position Type: Staff
Location: Villanova, PA
Recruitment Type: Internal/External Applicants
Work Schedule: full-time/12-months
Department: 412-Dining Services Operations
Position SummaryThe Barista is responsible for exceptional customer service at Holy Grounds locations which includes defined level of product knowledge, presentation and quality of product, speed of service, sales ability, and good customer relations skills. Responsible for operating Holy Grounds as an independent unit and assuming all the responsibilities with that role since a manager is not present at all times. This person will work with management and co-workers to instill and foster the value of the Villanova Mission Statement and the Dining Services Mission Statement. This person will focus on our Core Values: Safety and Sanitation, Friendly Courteous Service, Quality, Meticulous Attention to Detail, and Safety. All of our associates should improve our systems and overall operation.
Duties and ResponsibilitiesProvides excellent customer service that is efficient, friendly and speedy to Holy Grounds customers. Greets each customer promptly and courteously.Shares coffee and tea knowledge while actively selling all products. Advises customers of new coffees or teas or featured items of the week. Prepares all drinks according to Holy Grounds standards.Maintains the cleanliness and attractiveness of the Holy Ground kiosk by keeping counters and displays cleaned and fully stocked.Operates cash registers using proper cash handling techniques of Villanova Dining Services.Assists manager with scheduling of student associates. Responsible for enforcing the uniform standards of all student associates.Perform other duties and assist with project as assigned.Minimum QualificationsHigh School diploma or equivalent required.Interest in coffee required. Will need to sample and test products for quality assurance.Cashiering experience of 1-2 years.Excellent communication and interpersonal skills.Strong customer service skills.Dress and grooming appropriate for Holy Grounds Concept.Able to handle numerous tasks at once.Preferred QualificationsServ Safe certification preferred.Cash register knowledge is preferred.Physical Requirements and/or Unusual Work HoursAbility to lift up to 30 pounds independently.Ability to sit stand for extended periods.Ability to push/pull up to 30 pounds independently.Ability to use various chemicals.Manual Dexterity.Salary Information$18.98 per hour with an added shift differential for qualifying shifts.
References NeededMinimum Number of References Needed: 3
Maximum Number of References Needed: 3
Documents needed to complete your application:Cover Letter / Letter of InterestResume / Curriculum Vitae
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