Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for a Back Office Employee to join the Customer Experience, Resellers and Distributors team at Unox SpA.Main activities:Ensure the accurate and timely issuance of various documents related to the Back Office process;Develop and update operating procedures and guidelines related to the Back Office process;Plan tasks and activities to achieve customer service performance indicators;Handle customer inquiries via phone, email and fax;Work with the Finance department to solve problems related to invoices and payments;Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents);Accurately maintain customer database, master records, and sales contract files.RequirementsHigh school Diploma or graduate degree in Administration/Economics/Languages;Excellent knowledge of English and French or German Languages;Customer service orientation;Proven problem-solving, analytical and decision-making skills.Why Unox?We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe, offering a Wellbeing program full of benefits and conventions that facilitate work-life balance;We offer everyone who joins Unox a comprehensive and customized training program from their first day on the job;Each employee has the opportunity to participate in an individual coaching program to foster their personal and professional growth.This job position is open to candidates of all genders and gender identities, in accordance with current equal opportunity legislation.Job Type: Full-timeWork Location: In person #J-18808-Ljbffr