Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employees and €1 billion of revenues.
What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.
Purpose of Position: We are looking for a Sales Support focused on Dry Fruits products for our company belonging to IRCA Group, rapidly expanding and operating in Sicily, in the province of Catania.
The role includes managing and supervising contact with customers mainly in the ITA area, responding promptly and efficiently to requests and carrying out an intermediation activity between the customer and the various company functions, in particular: production, logistics, R&D, and Quality.
Specifically, the resource, after an initial training period, will take care of managing customers, operating in the post-sales phase, dealing with order management, customer advice, and constant verification of customer satisfaction.
Activities / Responsibilities: Back-office activitiesCollaborate with the Operations department for the production commissioning activity in relation to orders.Coordinate the shipping activities of the goods by managing customer requests in relation to the availability of the product and the shipping activity by the internal and external warehouse.Manage the customer information service for order details.Monitor the progress of orders.Coordinate the contact between the customer and the Quality office to manage any complaints.Handle incoming calls to assist clients and receive orders from customers and enter them into the system.Maintain relations with customers.Requisitions: Education: High school Degree/Degree in Food Science and Technology or EconomicsProfessional Skills: Excellent communication skillsExperience: Experience in customer-facing roles is preferredLanguage Skills: Proficiency in English is mandatoryComputer Skills: RequiredBehavioural Requirements:Desire for growthHighly organized and high attention to detailAbility to understand customer needsPropensity for problem-solvingHigh energy and positive attitudeProactiveStrong aptitude for communication and interpersonal relationshipsOpenness to change and continuous learningPropensity for teamworkOther: Preferable residence close to the office (remote working is not foreseen).We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive. Il presente annuncio è rivolto ai candidati dell'uno e dell'altro sesso ai sensi del D.lgs. 198/2006 e ai candidati appartenenti a qualsiasi genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione.
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