At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a B2C Client Service Expert Italy & Iberica (Temporary) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
- About the job- Support Customer Service Team in the following activities:
- First level support (1-to-1) for all administrative queries for all Wholesale channels (IR MOB/MUB) e.g. missing/damaged parcels, product availability, credit and stock returns, orders and invoices etc.
- Orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), track deliveries for IR MOB and MUB accounts, as well as additional special processes required.
- Key users for B2C systems as SAP, SRP, EPOS and Kronos/Quinix
- Back-end activities for CRM systems, ensuring loyalty member data is checked, maintained and processed correctly.
- IR MOB/MUB stock recall or returns, from securing initial authorization and receipt of product, to the handling of correct input and approval in SAP.
- Warehousing, Custom, Logistics services.
- Master data completeness and correctness (POP, Customer, Consumer, Prices)
- Providing feedback as well as any other on improvement areas.
- About you- We are looking for a unique and amazing talent, who brings along the following:
- Minimum 2 years of work experience in a fashion customer
- and commercial focused retail environment or minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business with SAP know-how
- Advanced verbal communication and presentation skills
- Excellent organizational and planning skills.
- Strong customer service focus and relationship building skills.
- Proactive problem solver with ability to manage change effectively.
- Ability to work with multiple stakeholders.
- Local language, English & Spanish proficiency skills
- Excel & Power Point advanced skills
- What we offer- You can expect a range of benefits, including:
- Swarovski products discounts
- Employee Assistance Program
- Volunteering leave
- Learning and development programs
- Ticket Restaurant
- Birthday extra day off
- Masters of Light Since 1895- Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.- Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.- Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.