**Purpose of the position**:
The Business Coach will ensure effective program delivery as well as reporting program status update, according to the project's requirements.
They'll provide our client effective support in strategy as well as coaching and training action plan implementation to create customer engagement and added value that work.
They will assume full commitment, interact with the assigned dealers' network, handle daily staff, prepare and give presentations, and contribute to customer satisfaction.
**Duties and Responsibilities**:
" Utilize agreed methodology and practitioner guidelines to deliver high-quality coaching;
" Analyze retailer customer satisfaction, business performance, process and personnel with the objective of identifying strengths and opportunities to improve;
" In conjunction with retailer leadership and personnel develop and agree an action plan to tackle the areas of improvement;
" Motivate and facilitate the implementation of the action plan and the development of a continuous improvement mid-set within the retailer team with the main objective of improving customer satisfaction;
" Follow up on the implementation of the agreed actions and measure results in terms of customer satisfaction;
" Coach retailer personnel on how to improve customer handling process and attitude;
" Develop retailer personnel leadership, team spirit and problem solving skills.
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" Deep knowledge of TCM / PCP system is required.
**Requirements**:
" Master or Bachelor degree is considered a plus;
" At least 5 years' experience in the automotive business segment at dealership management level;
" Certified coach by an industry recognized body will be a plus;
" Proficiency in all MS Office tools is required;
" Comfortable with a fast pace of change, while ensuring continuity of current activities;
" Ability to perform formal analysis and provide written interpretations of findings;
" A flexible and yet structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies;
" Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements;
" Ability to work independently with multi-disciplinary and multi-cultural teams;
" Fluent in English language speaking.
**Wo**rking pattern**:
Field based job throughout Italy.
**What we offer**:
We offer permanent employment contract and professional growth opportunities.
The compensation package will be discussed during the interview and related to the actual experience and skills gained.
**About The Academy**:
Since foundation in 2007 in Venice (Italy), The Academy developed significant expertise in sales, service and marketing, offering Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle manufacturers, national sales companies (NCSs), finance companies and dealer groups.
In partnership with a digital development company, the company has developed a CRM (customer relationship management) used by dealers and complements The Academy's sales methodology.
The company is well known in the local market as a leading provider of sales training, consulting, certification programs and BDC solutions.
It owns a Customer Experience Center (business development call center), which draws on its in-depth industry knowledge to manage inbound and outbound customer engagement on behalf of OEMs and dealers
The Academy has been acquired by MSX International Group, a leading global provider of outsourced business solutions for the automotive industry.
MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility
MSX International and all its affiliates guarantee equal opportunities and is positively committed to building a truly diverse workforce.
This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.