Applied Materials is an American multinational company with more than 34,000 employees based in Santa Clara, Silicon Valley, California.
It is the world's leading company in the development of innovative industrial machinery, services, and software used in the production of semiconductors such as microchips, flat displays, and solar cells for photovoltaics.
We are looking for an Automation Software Support Engineer to increase the team in Agrate Brianza (MB-Italy), supporting our customers in managing the software running in our high-tech equipment used for microchip production.
KEY RESPONSIBILITIES: System Software Troubleshooting & Issue Resolution (Microsoft/Networking/Custom Applications)
Analyze reported problems & find issues through log file review Develop & provide troubleshooting plans to discover root cause Deliver rapid resolution on systemic issues & validate solutions on equipment Report found software bugs which cause issues and can lead to customer dissatisfaction Interact with software development group, provide all necessary information leading to a developed software fix Software Installation & Imaging Install & configure custom software applications on equipment system controllers Apply base images to system controllers using applications such as Microsoft DISM Develop & train team members on software installation procedures Software Test & Validation Build test plans for implementation of new software releases on production equipment Document & perform first of kind installs using simulation for high volume manufacturing equipment Perform & validate customer scenario testing in simulation environment Software Support Provide remote & on-site support in the customer's semiconductor fabrication sites Listen to the customer & local team needs in terms of software requirements. Interact with software development group for implementation Support software activities on tools such as script implementations, anti-virus updates, backups, database activities, etc. Support equipment connections to customer network & interaction with automation system Support factory automation scenario testing & integration with customer Participate in product design, testing, and documentation reviews as appropriate. Participate in user conferences & customer meetings as software representative. COMPUTER SKILLS and Software Environment: Expertise in Windows environments (administrative activities, abnormal Windows behavior troubleshooting, etc.) Environment: IIOT; Ethercat, Anybus, Serial, Raid, Fieldbus, Canbus, System Integrator, MES (Manufacturing Execution System), Gateways. Expertise in Networking (network configuration, troubleshooting, etc.) Ability to write scripts for repeated tasks on systems such as backups, deployment of software Knowledge of SECS/GEMS Semi standards, virtualization using VMWare, and applying base images using Norton Ghost or Microsoft DISM is preferred Qualifications: Education: Bachelor's Degree
Languages: English (Required)
Years of Experience: 2 - 4 Years
Work Experience: Additional Information
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 75% of the Time
Relocation Eligible: Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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