Area: Guest Experience and Customer ServiceLocation: Milano, IT"The world is yours with Meliá"Discover a boundless path at Meliá, where opportunities for growth and development are endless.
Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.OPERATIONSComply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.Manage the guests' digital experience, according to the global strategy.Manage customer incidents, following the established protocols.Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.Verify material orders following the set product guidelines, for better optimisation of economic resources.HEALTH & SAFETYBe knowledgeable of the personal protective equipment and use it correctly.Be knowledgeable of the methods, work procedures and risks inherent to their activity.Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.REQUIREMENTSEDUCATION AND TRAINING: University degree, preferably in Tourism or Hospitality, Marketing or similar.LANGUAGES: Local language (depending on the geographical location of the property) and advanced English.
A third language would be an asset.SPECIFIC KNOWLEDGE:Knowledge of brand strategiesKnowledge of hotel management and/or Customer Experience toolsFinancial knowledgeKnowledge of Hotel OperationsAbility to lead and inspire a teamOrganisation and planningAnalytical capacityProactivity and InnovationExcellent communication skillsHigh vocation for serviceProblem-solverAttention to detailEXPERIENCE:External: 2 years in a similar position in the hospitality industry.Internal: At least 1 year of experience in the Guest Experience department or other customer-facing department.At Meliá we are all VIPGreat professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.
We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team.
In this sense, our motto is "Towards a sustainable future, from a responsible present."
Thanks to all our collaborators, we make it possible.If you want to be "Very Inspiring People", follow us on: #J-18808-Ljbffr